qc88 Casino Privacy Policy

1. Introduction

qc88 Casino ("qc88," "we," "us," or "our") operates the online gaming platform accessible at qc88.asia. We are committed to protecting the privacy and personal data of every player who uses the qc88 platform.

This Privacy Policy ("Policy") describes how qc88 collects, uses, stores, discloses, and protects your personal information when you access or use the qc88 website, mobile platform, and all associated services (collectively, the "Platform"). It also explains your rights as a data subject under Philippine law and how you can exercise those rights.

By registering for a qc88 account or using the qc88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the qc88 Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and applicable data protection regulations, qc88 acts as the Personal Information Controller in respect of the personal data you provide when using the qc88 Platform.

If you have any questions or concerns about how qc88 handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer at: [email protected]

3. Personal Data We Collect

qc88 collects the following categories of personal data from players:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password
• Nationality and country of residence

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID, PRC ID)
• Proof of address documents (e.g., utility bills, bank statements, barangay certificates)
• Selfie photographs taken for identity verification purposes
• Proof of payment method ownership

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash account reference, bank account details — stored in tokenized or masked form)
• Account balance history
• Bonus and promotional activity records

3.4 Gaming Activity Data

• Game session logs, including games played, bets placed, and outcomes
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Customer support interaction records

3.5 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited on the qc88 Platform and time spent
• Referring website or source
• Cookie identifiers and session tokens

4. How We Collect Your Data

qc88 collects your personal data through the following means:

• Directly from you: When you register a qc88 account, complete KYC verification, make deposits or withdrawals, contact customer support, or use any feature of the qc88 Platform.
• Automatically: Through cookies, web beacons, and similar tracking technologies when you browse the qc88 website or use the Platform.
• From third parties: From payment processors (such as GCash, PayMaya/Maya, or your bank) when you conduct financial transactions; from identity verification service providers during KYC; and from fraud prevention and anti-money laundering screening services as required by Philippine law.
• From regulatory authorities: qc88 may receive information about you from PAGCOR or other Philippine regulatory bodies in connection with our licensing obligations.

5. How We Use Your Personal Data

qc88 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your qc88 account, including verifying your identity and age (21+).
• Service delivery: To provide access to qc88 games, process deposits and withdrawals, and deliver customer support.
• Legal compliance: To comply with PAGCOR licensing requirements, the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the qc88 Platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: To analyze usage patterns and improve the qc88 Platform's features, performance, and user experience.
• Communications: To send you important account notifications, security alerts, and — where you have consented — promotional communications about qc88 offers and new games.

6. Legal Basis for Processing

qc88 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you (the qc88 Terms & Conditions), including providing gaming services and processing payments.
• Legal obligation: Processing is required to comply with our obligations under PAGCOR regulations, AMLA, and other applicable Philippine laws.
• Legitimate interests: Processing is necessary for qc88's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For certain processing activities — such as sending promotional communications — qc88 relies on your explicit consent, which you may withdraw at any time.

7. Data Sharing & Disclosure

qc88 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya/Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged by qc88 to verify your identity in compliance with PAGCOR requirements.
• Fraud prevention and AML services: Service providers that assist qc88 in detecting and preventing fraud, money laundering, and other financial crimes, as required by Philippine law.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulation.
• IT and platform service providers: Cloud hosting, data storage, and platform infrastructure providers engaged by qc88 to operate the Platform, subject to strict data processing agreements.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by qc88, where disclosure is necessary for legal or compliance purposes.

All third parties with whom qc88 shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and qc88's data processing standards.

8. Data Retention

qc88 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support records are retained for three (3) years from the date of the interaction.
• Technical and usage data collected via cookies is retained for periods specified in our Cookie Policy (Section 10 below).

When your personal data is no longer required, qc88 will securely delete or anonymize it in accordance with our data retention procedures.

9. Data Security

qc88 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the qc88 Platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Access controls ensuring that only authorized qc88 personnel can access personal data, on a strict need-to-know basis.
• Regular security assessments and penetration testing of the qc88 Platform.
• Incident response procedures to detect, report, and address personal data breaches promptly.

While qc88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your qc88 login credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Cookies & Tracking Technologies

qc88 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help qc88 recognize your device, remember your preferences, and analyze how the Platform is used.

qc88 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the qc88 Platform to function correctly. These include session cookies that keep you logged in to your qc88 account and security cookies that help protect against fraud. These cookies cannot be disabled.
• Functional cookies: Allow qc88 to remember your preferences (such as language settings) and provide enhanced, personalized features on the Platform.
• Analytics cookies: Help qc88 understand how players use the Platform by collecting aggregated, anonymized usage data. This information is used to improve Platform performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content about qc88 to you. These cookies are only placed with your consent and can be withdrawn at any time.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the qc88 Platform. Most browsers allow you to refuse cookies or delete existing cookies through their settings menus.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by qc88:

• Right to be informed: You have the right to be informed about how qc88 collects and uses your personal data, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data qc88 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data qc88 holds about you. You can update most account information directly through your qc88 account dashboard.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to qc88's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on qc88's legitimate interests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe qc88 has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact qc88's Data Protection Officer at [email protected]. qc88 will respond to all data subject requests within a reasonable timeframe and in accordance with applicable Philippine law. Please note that certain rights may be limited where qc88 is required to retain or process your data to comply with legal obligations.

12. Children's Privacy

The qc88 Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online casino gambling in the Philippines. qc88 does not knowingly collect personal data from individuals under the age of 21.

If qc88 discovers or is notified that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the qc88 Platform, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

qc88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, qc88 will notify registered players via the email address associated with their account and by posting a prominent notice on the qc88 Platform.

The effective date of the most recent version of this Privacy Policy is displayed at the top of this page. Your continued use of the qc88 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how qc88 protects your data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or qc88's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Response time: Within two (2) business days
• Support hours: 24 hours a day, 7 days a week
• Language: English and Filipino

For complaints that cannot be resolved directly with qc88, you may contact the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.